Last modified: September 14, 2023

Privacy Policy

1. Introduction

Cross and Mosko Real Estate and Development Company, “The Isles Group,” “we,” “us,” or “our”, including our members and affiliates, respect your privacy, hold your privacy in high regard and understand the importance you place on your personal information. We appreciate the trust that you place in us and are fully committed to safeguarding your privacy. This Privacy Policy provides an overview of the types of information we collect from you; how we use your information and the parties with whom we may share it; the choices and rights you have concerning your information; our measures to protect your information and how to reach out to use regarding our privacy practices. This Privacy Policy pertains to the personal information gathered through our website, as well as our mobile apps, mobile-optimized websites, and other applications or electronic media, including emails we transmit.

2. Information We collect

We are committed to providing you with exceptional real estate services while respecting your privacy. To deliver our services effectively and enhance your experience, we collect various types of information, including, but not limited to:

  • Personal Information: When you use our website or interact with our services, you may voluntarily provide personal information, such as your name, email address, phone number, and postal address. This information helps us to communicate with you and provide tailored services.
  • Property Preferences: To assist you in finding the perfect property, we may collect data about your property preferences, including location, type (e.g., residential, commercial), price range, and specific features you desire.
  • Browsing Information: When you visit our website, we automatically gather certain information, such as your IP address, browser type, device information, and the pages you access. This data is used for analytical purposes to improve our websites functionality and user experience.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your online behavior and preferences. Cookies help us personalize your experience, remember your preferences, and track the effectiveness of our marketing campaigns.
  • Communication Data: We may collect data related to your interactions with us, such as emails or messages you send to our customer support team, inquiries about properties, or feedback you provide.
  • Third-Party Sources: In some cases, we may obtain information about you from third-party sources, including publicly available data, marketing partners, or data providers. This information may be used to improve our services and better understand your needs.
  • Transaction Information: If you engage in transactions with us, such as buying or selling properties, we may collect additional information related to these transactions, including financial details and legal documentation.
  • 3. How We Use Your Information

    We take your privacy seriously and are committed to using your information responsibly and transparently. The information we collect from you is utilized for various purposes, all aimed at providing you with exceptional real estate services and enhancing your overall experience. We may use your information for the following:

  • Property Matching: We use the information you provide about your property preferences, such as location, type, price range, and specific features, to match you with properties that meet your criteria. This ensures that you receive relevant property listings and recommendations.
  • Communication: Your contact information, including your email address and phone number, allows us to communicate with you effectively. We may use this information to respond to your inquiries, provide updates on property listings, and facilitate smooth transactions.
  • Personalization: We personalize your experience on our website based on your preferences and browsing behavior. This includes tailoring property recommendations, content, and marketing communications to better align with your interests and needs.
  • Improving Our Services: We analyze data, such as browsing patterns and user feedback, to continually enhance our websites functionality, user interface, and content. This helps us provide you with a more user-friendly and informative experience.
  • Marketing and Promotions: With your consent, we may use your information to send you marketing communications, newsletters, and updates about our real estate services, events, and promotions. You can opt out of these communications at any time.
  • Transaction Support: If you engage in property transactions with us, we use your information to facilitate the buying or selling process. This includes handling legal documentation, financial details, and ensuring a seamless transaction experience.
  • Customer Support: Information you provide when contacting our customer support team helps us address your inquiries, concerns, and provide timely assistance.
  • Legal and Regulatory Compliance: We may use your information to comply with legal and regulatory requirements, including verifying your identity for property transactions or fulfilling contractual obligations.
  • Security and Fraud Prevention: Your information is used to enhance the security of our website and services. We employ measures to protect against fraudulent activities and unauthorized access.
  • Research and Analytics: We may use aggregated and anonymized data for research and analytical purposes to gain insights into market trends, user behavior, and preferences. This information is used to improve our services and make informed business decisions.
  • 4. Sharing Your Information

    We may share your information with:

  • Service Providers: We may share your information with third-party service providers who help us operate our Website and provide services to you.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal request.
  • 5. Cookies and Tracking Technologies

    Our Website may use cookies and similar tracking technologies to enhance your browsing experience. You can configure your browser to disable cookies or alert you when cookies are being sent.

    6. Third-Party Links

    Our website may include links to third-party websites or services for your convenience and enhanced browsing experience. Please be aware that once you leave our website, this Privacy Policy no longer applies. We strive to provide you with links to reputable and trustworthy sources, but we cannot guarantee the security of any information you provide to these third parties. Your interactions with these linked websites or services are subject to their respective terms and policies.

    7. Security

    We have implemented comprehensive physical, electronic, and managerial protocols that we consider to be prudent measures for safeguarding the personal information we collect. These measures are designed to mitigate the risk of unauthorized access and protect the integrity of the data we handle. It is important to recognize, however, that no method of information transmission or storage over the Internet can be guaranteed to be entirely infallible. Therefore, while we take rigorous precautions, we cannot provide an absolute guarantee regarding the security of any information transmitted to us.

    8. Your Privacy Choices

    At The Isles Group, we respect your preferences regarding email communications. If you no longer wish to receive emails from us you may click the “unsubscribe” link at the bottom or you may send an email to [email protected] indicating your desire to stop receiving emails from us. Our dedicated team will promptly process your request.

    9. Children's Privacy

    Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. Should we become aware that we have collected data from a minor without the consent of the parent/guardian, we will delete the collected data immediately.

    10. Changes to this Privacy Policy

    We are committed to ensuring that your privacy is protected. To that end, we regularly review and update our Privacy Policy to reflect changes in our business practices, legal requirements, and advancements in technology. When we make updates to our Privacy Policy, we will post the revised version on our website along with the effective date of the changes. We encourage you to review our Privacy Policy periodically to stay informed about how we are handling your personal information. By continuing to use our services after any modifications to the Privacy Policy, you acknowledge and accept the revised terms. If you disagree with any of the changes, you have the option to discontinue using our services.

    11. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].